As of January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act, (the “Act”) and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to lawyers and law firms, including Riopelle Group. The Act gives you rights pertaining to the privacy of your personal information.
The Act makes Riopelle Group responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy and trained our lawyers and supports staff about our policies and practices.
What is Personal Information?
What Personal Information Do We Collect?
We collect and maintain different types of personal information about individuals with whom we interact. This Includes:
• Contact and identification information, such as name, address, telephone number, facsimile number and e-mail address;
• Product and service related information, including legal services provided by Riopelle Group;
• Credit and financial information such as billing and credit history or payment history;
• Customer and business information of a general nature
In some cases, we may be required by applicable law or regulation, or by the rules of professional conduct that govern the legal profession, to collect information about you without your knowledge or consent.
Why Do We Collect Personal Information?
Riopelle Group collects personal information to allow us to manage and develop our business and operations, including:
• Establishing (including conducting conflicts verifications), managing and terminating relations with you;
• Reviewing the products and services that we provide to you or obtain from you;
• Informing you of our services other than those that you have specifically requested, including sending you information promoting other services;
• Complying with your requests;
• Protecting against error and proving security for property and persons;
• Enabling us to comply with applicable law or regulatory requirements; and
• Any other reasonable purpose to which you consent.
When Do We Use or Disclose Personal Information?
Your personal information may be used or disclosed, for example;
• Where required by applicable law or regulation or by rules of conduct that govern the legal profession;
• To comply with valid legal processes such as search warrants, subpoenas or court orders;
• To conduct conflict verifications in respect of possible new hires;
• During emergency situations or where necessary to protect the safety of a person or group of persons;
• Where the information is public personal information;
To employees, contractors, consultants and other parties who require the information to assist us to establish, maintain and manage our relationship with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with Riopelle Group in the provision of services to you;
• With your consent;
• Without your knowledge or consent where we are required by applicable law, regulation, or by the rules of professional conduct governing the legal profession.
Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our services, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to your acceptance and use of those services or for other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect the personal information. In some circumstances, your consent may be obtained after collection but prior to our use or disclosure of your persona; information.
Your may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contracting our Privacy Officer using the contract information set out below.
Protecting Personal Information
Riopelle Group will make every effort to protect personal information using methods that are appropriate to the sensitivity of the information.
Updating Personal Information
It is important that the personal information Riopelle Group Holds about you is accurate and current. We ask that you keep us informed of any changes to your personal information.
Accessing Your Personal Information
You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our Privacy Officer using the contact information set out below. Please note that any such communications must be in writing.
When requesting access, we may require specific information from you to confirm your identity and right to access, as well as to search for, and provide you with, the personal information that we hold about you. We may charge you a fee to access your personal information; but we will advise you of any fee in advance. If you need help in preparing your request, please contact our Privacy Officer.
Riopelle Group may not be able to provide you with access to your personal information, where such refusal is permitted or required by applicable law, regulation or rules of professional conduct. Subject to any legal, regulatory or rules of professional conduct restrictions, Riopelle Group will inform you of the reasons why access has been denied.
Communicating with us
You should be aware that e-mail is not a 100% secure medium, and keep this in mind when you are requesting that we send personal or confidential information.
Can a Client Request Anonymity?
The Proceeds of Crime (Money Laundering) and Terrorist Financing Act and our Rules of Professional conduct may require us to disclose information to the Financial Transactions Reports Analysis Centre of Canada (FINTRAC) with respect to certain large cash transactions.
202-85 Pine Street South
Attention: Privacy Officer